Refund policy

Shipping & Returns Policy

SHIPPING

At Heaven Aura, we offer reliable shipping options for our customers worldwide.

UK & Canada

  • Royal Mail / Canada Tracked 48 (5-10 Working Days): Free on orders over £35.00! Below this, it's just £3.99.

  • Royal Mail / Canada Tracked 24 (5-10 Working Days): £4.99

    • Upgrade to Tracked 24 for only £2.49 when you spend over £35.00!

  • DPD UK Express / Canada Express (5-6 Working Days): £5.99

EU (European Union)

  • EU Tracked (5-10 Working Days): Free on orders over £50.00!

    • Below this, shipping ranges from £3.75 to £4.99, depending on weight and destination.

USA

  • USA Tracked (5-10 Working Days): Free on orders over £50.00!

    • Below this, shipping ranges from £5.99 up to £12.99, depending on weight.

 

Rest of World

  • Worldwide Tracked (8-15 Working Days): Free on orders over £50.00!

    • Below this, shipping ranges from £5.99 up to £12.99, depending on weight.

    • Exceptions: UAE, Australia, New Zealand, India, Saudi Arabia, Bahrain, Kuwait, Qatar, Malta, Sri Lanka, and Reunion. Please proceed to checkout for precise shipping rates to these destinations.

 

Return Policy

We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must:

  • Be in the same condition as when you received it

  • Be unworn or unused, with tags attached

  • Be in its original packaging

  • Include the receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at info@heavenaura.com

Return Addresses

  • For returns from the UK, EU, and USA:
    📍 Edison Road, Hams Hall Distribution Park, Birmingham, B46 1DA, United Kingdom

  • For returns from Israel, Australia, New Zealand, and Singapore:
    📍 2555 Boulevard Pitfield, Saint-Laurent, QC H4S 1W8, Canada

If your return is approved, we will send you a return shipping label along with instructions on how and where to send your package. Please do not send back items without first requesting a return, as they will not be accepted.

For any questions regarding returns, feel free to reach out to us at info@heavenaura.com.

Damages & Issues

Please inspect your order upon arrival and contact us immediately if:

  • Your item is defective or damaged

  • You received the wrong item

We will assess the issue and make it right.

Exceptions & Non-Returnable Items

Some items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom or personalized products

  • Personal care items (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

If you’re unsure whether your item qualifies for a return, please reach out to us.

Note: We do not accept returns on sale items or gift cards.

Exchanges

The fastest way to get a different item is to return your original purchase. Once the return is accepted, you can place a new order separately.

European Union – 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must still be in its original condition, unworn, unused, with tags, and in its original packaging, along with proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed back to your original payment method within 10 business days.

Note: It may take additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@heavenaura.com.


Operated by: 

DRS DIGITAL LTD
71-75 Shelton Street, Covent Garden, London,WC2H 9JQ
UNITED KINGDOM
Company Number: 16495628